Frequently Asked Questions
Do the kits include alcohol?
No, they do not. All of our kits include the necessary equipment, botanical ingredients, and recipes with which you can make your own type of drink, based on your own preferences. The alcohol base you have to buy yourself.
What kind of alcohol base should I buy?
Don't worry about finding the right base for your drink! Below an overview of our recommendations per type of kit:
- DO YOUR WHISKEY: we recommend using a mild vodka as a base. Russian Standard or Smirnoff Vodka have proven particularly good here. You can also take a corn schnapps with the whiskey set. This can be found under the name "Moonshine", but this type is very rare.
- DO YOUR RUM: we advise a white rum that is as unaged as possible, because the restrained, light taste profile allows the mixed spices and fruits to stand out better.
- DO YOUR GIN: an Absolut Vodka tastes very neutral and is therefore a good base for creating a colorful new gin creation. A Three Sixty would be a bit more unusual, as it already comes with a light note of lemon and vanilla, which makes it extremely exciting mixing it with your own ideas. Good vodka doesn't have to be expensive, but if you still want to end up somewhere in the direction of 20 - 30$, we recommend a Finlandia. This has a little more alcohol content, the gin becomes a little stronger as a result.
- DO YOUR VODKA: just take your favorite vodka! Or use the recommendations above.
- DO YOUR TEQUILA: we recommend to use an unaged tequila as a basis for your infusion. This unaged tequila can be found in the shop as tequila 'blanco' or 'silver', and is most usually colourless transparent.
What is the volume of the bottles?
One bottle holds 12 fl oz. or 350 ml.
Can I also buy the botanicals separately?
Yes! And not just that, you can also order many other exciting gin botanicals from our online shop, such as rose petals. Make sure to take a look in our 'Shop' on top of the page.
How can I place an order?
The ordering process is as follows:
- Add the selected products to the cart that you want to order. You can also update your selection in the shopping cart at any time by adding or deleting products.
- Checkout: In the next step, you place a binding order by providing us with the shipping and payment details.
- In the last step, confirm your order after checking your entries. If you have read and accepted the cancellation policy and the terms and conditions, you can complete the process of your order.
I entered the wrong delivery address. Can I change my address?
An address change is only possible when your order has not been shipped yet, but please note that this is rarely the case. We ship twice a day, Monday to Sunday, in order to fulfil our promise to deliver to our customers as quickly as possible. Therefore, please keep in mind that in almost all cases we cannot change the address of your order anymore, often even when you reach out to us within an hour after ordering.
If we cannot change it anymore, your package will be shipped to the initially entered address and we kindly ask you to see if there is a possibility that you can still receive or pick up your order there. If this is not possible, your package will be undeliverable and returned to us. Once the package reaches our warehouse again, we will arrange a refund or resend the package to you.
In case you wish an address change, send us a message via our contact form as soon as possible so we can further assist you.
Can I cancel my order?
Cancellation is only possible when your order has not been shipped yet, but please note that this is rarely the case. We ship twice a day, Monday to Sunday, in order to fulfil our promise to deliver to our customers as quickly as possible. Therefore, please keep in mind that in almost all cases we cannot cancel your order anymore, often even when you reach out to us within an hour after ordering. We are quicker than light & we know from feedback that our customers value us for it!
If the package is already out for shipment, we cannot cancel it anymore but you will still have the option to return it. Please send us a message via our contact form so we can help you.
I ordered the wrong product. Can I change my order?
Can I add gift wrapping or a personal note to my order?
We do not offer gift wrapping or gift notes with our kits. Our kits are wrapped in a colourful and festive sleeve which definitely looks like a perfect gift.
What are the options to pay with?
We offer the following payment methods: Shop Pay, PayPal and Google Pay.
How can I redeem a voucher / discount code?
You can redeem your voucher or discount code by clicking on your shopping cart and checkout. On the right side you will find a field where you can enter your code. Then click on "apply" and the total of your shopping cart will adjust automatically. Multiple codes cannot be combined.
I forgot to redeem my voucher. What can I do?
Don’t worry! Just reach out to us via our contact form and we will check if it’s a valid voucher. If this is the case, we can refund the amount of the discount to you.
I have ordered on Amazon or Etsy and have a question about my order. How do I proceed?
If you have ordered on Amazon or Etsy, you can contact us via the platforms themselves. If you cannot find us on there, just reach out to us via our contact form which you can find on the website you are currently on.
How long does the shipping take?
We always aim to deliver within 3 - 5 business days. Please note that during peak periods when our volumes are higher it might take a little bit longer, for which we hope for your understanding.
Can I track the shipment of my order?
Once we receive your order, you will receive an email confirmation of your order and another one with the shipment confirmation. In the second email you will find the shipment information and the tracking link. If you have not received this email you can reach out to us via our contact form so we can provide you with information about the shipment of your order.
What can I do if my package was delivered but I did not receive it?
If you were not at home to receive your package at the moment of delivery, or your tracking link says it is delivered without you having received it, we kindly ask you to check in and around your house, with your neighbor's house or at a nearby post office. If you still cannot find your package, please reach out to us via our contact form through which we will gladly help you with a solution.
What can I do if my package has been returned to the sender?
If your tracking status indicates that your package has been returned to the sender, it could be because your address was incorrect/incomplete or the carrier was unable to deliver the package. Please reach out to us via our contact form, so we can provide you with a solution.
RETURNS & REFUNDS
I have received damaged / incomplete / wrong goods. What can I do?
We’re very sorry if this happened to you! Please send us an email to email@example.com including your order number and pictures of the damaged / incomplete / defective goods so that we can forward it to our internal quality management. Subsequently we will arrange a solution for you.
I do not want to keep my order. How can I return?
We are sorry to hear that you would like to return your order, but you can of course use your right of withdrawal. Please follow the return instructions in this form and fill out the details correctly.
Do I have to pay the return shipping costs myself in case of a return?
Yes, in case you decide you wish to return your order you will need to pay for the shipping costs for returning the order yourself. This in consideration of the environment and our ecological footprint. Please make sure that you send your return back to us with a tracking number. This way we can track your return so it is guaranteed that it will arrive back at our warehouse and that we can offer you your refund.
Have you received my return? When will I receive my refund?
Please note that after you have sent your order back to us, it might take up to 14 business days before we receive it back. When we have received it, we will reach out to you to confirm your return, and process your refund. If you have not received an answer after 14 days please reach out to us via our contact form, and include the tracking number of your return so we can check it for you.
How do I receive my invoice?
You should have received your invoice with your order confirmation email. If you have not received it, just reach out to us via our contact form so we can send you your invoice.
I do not receive the newsletter despite registration. What is the reason?
Once you have signed up for our newsletter, you will receive an email with an activation link. When you click on it, you will be redirected to a page that confirms your registration. You have now successfully registered for our newsletter.
How can I unsubscribe from the newsletter?
In every newsletter you will find the button "Unsubscribe" at the bottom. If you click on it, you will unsubscribe from our newsletter.